AURA TECHNOLOGIES LTD (“Aura Technologies”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal information when you visit www.auratechnologies.co.uk, contact us, request a quotation or demonstration, or communicate with us about our products and services.
AURA TECHNOLOGIES LTD is responsible for the personal information described in this policy.
Company number: 16311700
Registered office: Aura Technologies, Suite M, 170 Elland Road, United House, Leeds, LS11 8BU, United Kingdom
Email: sales@auratechnologies.co.uk
Telephone: +44 (0)20 4583 8325
For privacy enquiries, please contact us using these details and mark your message “Privacy enquiry”.
Depending on how you interact with us, we may collect:
Please only include information relevant to your enquiry. Do not upload passwords, payment card details, sensitive personal information, or confidential third-party records through the general enquiry form.
Where a form marks information as required, we need it to handle your request through that form. You can also contact us by email or telephone.
We receive information directly from you when you complete a form, upload a file, email us, telephone us, or communicate with our team.
We may also receive your business contact details from your employer or a colleague where they involve you in an enquiry, purchase, delivery or service arrangement.
Technical information may be generated automatically by our website and the systems used to host and protect it.
We use personal information for the following purposes:
Enquiries, quotations and demonstrations: Our legitimate interests in responding to business requests; or taking steps at your request before entering a contract where you are personally the prospective customer.
Orders, deliveries and customer relationships: Our legitimate interests in providing services to business customers; or performance of a contract where you are personally a party to it.
Service questions and support correspondence: Our legitimate interests in delivering and supporting our services; or performance of a contract with you where applicable.
Operating, maintaining and protecting the website: Our legitimate interests in maintaining a reliable and secure website.
Records required by law and lawful requests: Compliance with legal obligations.
Establishing, exercising or defending legal claims: Our legitimate interests in protecting our business and legal rights.
Where we rely on legitimate interests, we consider the effect on your rights and interests.
We share personal information where necessary for the purposes described in this policy. Depending on the enquiry or service, recipients may include:
Providers processing information on our behalf must do so under appropriate contractual arrangements.
Our website may use cookies or similar technologies. Our Cookie Policy explains the technologies actually used, their purposes, how long they remain active, and the choices available to you.
Where consent is required, we will request it before using the relevant technology. Where a legal exception applies, we will provide the information and any objection mechanism required for that exception.
Our website currently requests fonts from Google’s servers. When your browser makes these requests, technical information, including your IP address and request information, is transmitted to Google to deliver the fonts.
We retain personal information only for as long as necessary for the purposes for which it was collected, including relevant legal, accounting and dispute-resolution requirements.
Where information must be retained for a legal obligation or an ongoing dispute, we retain the relevant records for that purpose. We then delete or anonymise information when it is no longer required.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. Access is limited to people and providers who need it for their work.
No website or electronic transmission can be guaranteed to be completely secure.
Depending on the circumstances, you may have the right to:
You can object to the use of your personal information for direct marketing at any time.
Withdrawing consent does not affect processing that was lawful before withdrawal. Some rights are subject to conditions or legal exceptions.
To exercise your rights, email sales@auratechnologies.co.uk. We may need to verify your identity before responding.
If you have concerns about our use of your information, please contact us at sales@auratechnologies.co.uk so we can investigate.
You also have the right to complain to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
This policy covers the public website and the business communications described above.
Use of the procurement portal and Customer Benefits Store may involve additional information, including account details, purchasing permissions, order histories, delivery addresses and payment-related information.
Where we process personal information on behalf of a customer while providing managed IT, deployment, repair or asset-disposal services, that processing is governed by the relevant service agreement and data-processing terms. The customer’s own privacy notice may also apply.
We review this policy and update it when our practices or applicable requirements change. The latest version will be published on this page with an updated date. Where required, we will bring significant changes to your attention.
